Phone Support Policy

Please read carefully before you call Create IT for phone support.

Unfortunately some customers are happy to phone for support but prefer to shop elsewhere. It is simply not practical to continue to offer free phone support under these circumstances. If you have a problem that can be solved in under 5 minutes, Create IT will continue to provide free support, also if you have warranty queries relating to a product or service supplied by Create IT support will continue to be free. In all other circumstances, you will be required to purchase pre-paid support at $85 + GST per hour Telephone support will still have certain advantages, in that you will only be charged to the nearest 15 minutes, rather than a minimum callout fee of a half hour. You can also choose to shop where you like, but still rely on local support at very reasonable rates.


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